Services
Flexible, reliable and accurate remote repair services from our team in Australia
Computer problems are frustrating. They can seriously disrupt your business and home life, so you need to get up and running as quickly and as safely as possible. This isn’t an easy option when you’re nowhere near a repair shop and you’ve no idea how to fix the problem yourself. Advice from a “knowledgeable” friend can often make things worse.
Computer problems are frustrating. They can seriously disrupt your business and home life, so you need to get up and running as quickly and as safely as possible. This isn’t an easy option when you’re nowhere near a repair shop and you’ve no idea how to fix the problem yourself. Advice from a “knowledgeable” friend can often make things worse.
“I’m a quantity surveyor, If my computer goes out of action I can’t work. They have always got me operational. Nothing’s ever a problem for them. They’ll always persevere until they get your issue resolved”
Get back up and running in as little as an hour with our remote repair service
- Don’t wait around all day for a repair person to arrive or call
- Avoid the stress of finding a repair store then wasting more time packing up your computer and travelling
- Don’t impose on a well-meaning friend who might not know as much as they think they do and cause more harm than good
Our remote Windows PC repair service is staffed by experienced Australian technicians. We offer the ultimate in speed and flexibility by repairing your computer over the internet. We can help wherever you are in Australia and at the most convenient time for you. Downtime is minimised with our fast turnaround time support. We can diagnose both software and hardware repairs remotely.
- Software problems: with years of experience getting Windows PCs back up and running after even the most catastrophic failures, you’ll be amazed what we can do when we access your computer.
- Hardware repairs: we can’t fix your hardware remotely, but we have all the utilities and tools to test hardware over the internet. You’ll have independent expert advice from us before you take your computer to a shop for a price.
Our experience is that most issues can be remedied within an hour. More difficult problems, like data recovery and transfer, may take longer and we’ll make sure to keep you informed every step of the way.
- Following your initial enquiry, we start with a phone call from one of our technicians in Coffs Harbour, NSW to discuss the issue you’re having. We don’t charge for this call, and if we don’t think we can help you, we’ll let you know upfront.
- We’ll remotely access your computer over the internet using TeamViewer secure software. We’ll diagnose the issue and complete the work. You’ll have face-to-face video access to your GeekHQ technician throughout the job.
- You can disconnect at any time. When the session has ended, your computer will be completely secure again.
- You pay either by the job, or annual Full Support for just $1.00 per day ($365.00 for a full year)
Computer problems are frustrating. They can seriously disrupt your business and home life, so you need to get up and running as quickly and as safely as possible. This isn’t an easy option when you’re nowhere near a repair shop and you’ve no idea how to fix the problem yourself. Advice from a “knowledgeable” friend can often make things worse.
The security of an Australia-based company
We’re Australians and speak plain Australian English. You won’t waste time and money through misunderstandings of the issue.
Anyone can get an ABN, even companies that aren’t in Australia, but we’re an Australian registered Pty Ltd company, so you’re protected by Australian consumer law.
Scam fighters
Every week we help clients who have been tricked into giving scammers access to their computers. The scammers commonly pose as “Microsoft”, “Telstra” or “the ATO” and ask you to download software that gives them access to your computer.
We have an excellent track record of helping our clients retrieve their data without paying any ransom to the scammers. But the best defences are:
- To keep yourself up to date on the scammers’ latest tricks by following the ACCC Scamwatch site.
- Only grant access to your computer to someone you called first. If someone calls you out of the blue demanding access to your computer, they’re unlikely to be legitimate.
Safe, trusted, remote access repairs
Get in touch for expert support for Windows PCs from our Australia-based technicians. We can help with all of the following Windows PC issues and more:
- software errors and data recovery
- software installation / uninstallation
- email setup and repair / connection issues
- internet browser problems / pop-ups and messages
- virus removal and antivirus software support
- windows errors / windows updates / windows system security
- Cloud issues – Google Drive / One drive / iCloud
- driver issues and updates
- general performance issues / hard disk optimization / speed issues
- hardware diagnostics and recommendations
- installation and configuration of all connected devices such webcams / printers / external drives etc