Suggested Job Booking Times

The majority of jobs can be completed within an hour however, factors such as very slow internet, very slow or old computer, large data recovery or data transfer jobs etc can take much longer. As it’s impossible to provide an accurate assessment without seeing the computer we can only advise expected job durations based on statistics from the thousands of jobs we have completed in the past. It’s always better to add more credit to your account than you think it might take as it’ll always be there to use in the future. If your account does run out of credit during a job we offer a 15 minute leniency period where if we can complete your job in that time we will. If the job can’t be completed in that time we’ll discuss the options with you and allow time for you to top up your account credit. Time is deducted from your account balance in 15 minute intervals.

Frequently Asked Questions

1. Is remote access safe for my computer and all the information on it?

Anybody who fixes your computer has access to all the information on your computer. They could copy all the information or infect your computer, but that’s true whether you get your computer repaired remotely or in a shop. You have to decide whether you trust the person doing the work.

We’re a family-owned Australian Pty Ltd company based in Coffs Harbour. We’re a Microsoft Partner, a Telstra Partner and a Leader Systems Authorised Service Partner. You have the protection of dealing with onshore experts who are regulated by Australian law.

Once disconnected from the support session (which you can do at any time), your computer is secure. We cannot reconnect again. The remote access software generates a new password for each session that cannot be reused.

2. How many computers can you support?

We can help you with one PC or as many as you need help with. There’s no limit.

3. Where are you?

We remotely fix computers from our office in Coffs Harbour, NSW.

4. What do you repair?

We offer full remote support for all Windows computer hardware (diagnosis), software (diagnosis and repair) and their connected devices.

5. How do you remotely access my computer?

We access your computer over the internet using TeamViewer secure remote support session software.

6. Can you help me even if I don’t have an internet connection?

We can give you advice over the phone on getting connected to the internet. Another option is to talk you through a repair over the phone

7. How do I know you’re not a scammer?

Firstly, you called us whereas scammers normally call you. We don’t cold call people and ask them for access to their computers. We’ll always speak to you on the phone from our Coffs Harbour offices and we’re an Australian registered and regulated company. You can ask to speak to us by video so you can see exactly who we are and where we are.

 

Check the ACCC’s Scamwatch site for details of how scammers operate and you’ll see we operate differently. Also, we’re in regular contact with Scamwatch about what we find when we help clients who are victims of scammers.